Privacy Policy

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What we collect

We may collect the following information:

  • name
  • contact details, including email address.
  • demographic information such as postal code, preferences and interests.
  • other information relating to customer surveys and / or offers.

For the full list of cookies we collect, see the List of cookies we collect.

What we do with the information we collect

We need this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal recording.
  • We may use this information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address you provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to tailor the website to suit your interests.


We are committed to ensuring the security of your information. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to protect and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by collecting and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is deleted from the system.

Overall, cookies help us provide you with a better website, by allowing us to monitor which pages you find useful and which you don't. A cookie in no way gives us access to your computer or to any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the site.

Links to other sites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we have no control over that of other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and consult the privacy statement applicable to the website in question.

Control of your personal information

You can choose to restrict the collection or use of your personal information as follows:

  • Whenever you are asked to complete a form on the website, look for the box you can click to indicate that you do not want the information to be used by someone for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you can change your mind at any time by writing to or emailing us at

We will only sell, distribute, or rent your personal information to third parties if we have your permission or as required by law. We may use your personal information to send you promotional information about third parties that we think you might find interesting if you tell us you want this to happen.

You can request details of the personal information we hold about you under the Data Protection Act 1998. Small fees will be payable. If you would like to receive a copy of the information held, please write to

If you believe any information we are holding is incorrect or incomplete, please write or email us as soon as possible, at the above address. We promptly correct any information deemed incorrect.

List of cookies we collect

The table below lists the cookies we collect and the information they store.

CART The association with your basket.
CATEGORY_INFO Stores category information on the page, which allows pages to be displayed faster.
COMPARE The items you have in the Compare Products list.
CURRENCY Your favorite currency.
CUSTOMER An encrypted version of your customer ID with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group to which you belong.
CUSTOMER_SEGMENT_IDS stores the customer segment ID.
EXTERNAL_NO_CACHE Flag indicating whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use the cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have requested the site.
POLL The ID of all polls you have recently voted on.
POLLN Information about the polls you have voted on.
RECENTLYCOMPARED The items you recently compared.
STF Information about products that you have emailed to your friends.
STORE The store view or language you selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer is allowed to use cookies.
VIEWED_PRODUCT_IDS The products you recently viewed.
WISHLIST Encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your wish list.