Warranty

Terms and Conditions for Warranty and Shipping

1. Satisfaction Guarantee

Customer satisfaction is very important to us, and we want you to order with confidence. That’s why we offer our exclusive 30-day Satisfaction Guarantee*.

The Satisfaction Guarantee may apply, at the sole discretion of TrueBlinds.com, if you are not fully satisfied with the quality **(see)

of the product you received. For any situation related to this guarantee, please contact us within 30 calendar days of home delivery of the product in question; we will guide you through the application process, if applicable.

If TrueBlinds.com approves the reason for dissatisfaction and the situation meets all conditions for the Satisfaction Guarantee, TrueBlinds.com will, at its discretion, either repair the product or remanufacture a replacement product and ship it to you at no additional cost.

Returns will not be accepted without prior authorization and must be shipped to TrueBlinds.com in their original condition within 30 calendar days of receipt. Please keep the original boxes in case you need to return blinds to us and ensure proper packaging. Unsure how to pack them? Contact us—we’ll be happy to help.

If the customer no longer has the original boxes, the customer is responsible for obtaining new boxes, which may result in additional costs. If the new box is oversized, TrueBlinds.com may charge additional fees to cover shipping costs.

If the customer chooses not to obtain the materials necessary for proper packaging, TrueBlinds.com will unfortunately be unable to proceed with applying the guarantee.

COLOR WARNING: the Satisfaction Guarantee does not apply where color is the cause of dissatisfaction. To prevent this, TrueBlinds.com offers free samples, which we strongly recommend requesting before ordering. Link: Free Samples.

RESIDUAL LIGHT WARNING: our products are primarily designed to enhance your interior with an elegant aesthetic. Although made with high-quality materials, blackout or room-darkening products are not intended to create total darkness.
For opaque/blackout products, some light may remain—especially around the edges where a slight gap can exist between the blind and the window frame or wall. This is inherent to the design and not a defect.
For zebra/alternating room-darkening shades, beyond edge light, the alternating design allows some light to pass between fabric bands (overlap and interstice zones). These shades may not be ideal where total darkness is required (e.g., bedrooms). If complete darkness is a priority, consider more suitable window-treatment solutions.

Please consider this information when purchasing. Because our décor products are custom-made, we cannot accept returns or claims based on concerns related to residual light.

WARNING — DIMENSIONS & INSTALLATION TYPE: all products are custom-made. Any situation involving your measurements and/or selected installation type is not covered by the Satisfaction Guarantee. Please consult our Measuring Guide and contact us for advice if you have any hesitation. Link: How to Measure.

SAFETY WARNING — CHAIN GUARD & TENSION SYSTEM: to ensure child safety and comply with Canadian consumer product safety regulations, the chain guard (clear tube) and tension system at the bottom of the chain are mandatory and must never be removed, altered, or damaged.

Any change to these components—including removal or breakage—constitutes a product alteration and immediately voids all warranties. In case of improper use, we disclaim any liability for incidents or damages that may result.

We strongly recommend following these guidelines to ensure safe use of your blind. Your safety is our priority.

UNPACKING WARNING: all products are carefully wrapped in bubble packaging. Use care when opening to avoid damage. Any proven or apparent damage caused during unpacking is not covered by the Satisfaction Guarantee.

* Certain conditions apply
** Product quality is considered compromised when a defect is visually demonstrable. Quality-related defects include, in particular:
– imperfections on components;
– damage occurring during transport before unpacking (subject to reservation);
– defects or imperfections in the fabric.
These must be reported to TrueBlinds.com by email with supporting photos at info@trueblinds.com.

2. Free Shipping

Free ground shipping is offered for all custom blinds and shades throughout Ontario, Quebec, New Brunswick, Nova Scotia, and Prince Edward Island.
In rare cases where ground delivery is not possible, our customer service team will promptly contact you with an alternative solution.

3. Warranty Coverage on All Products

We offer the following warranty to the original purchaser of window coverings properly installed in the original window, with proof of purchase. This is in addition to any manufacturer warranties on branded products sold by TrueBlinds.com. Only TrueBlinds.com, at its sole discretion, may approve or deny warranty coverage.

Covered:

PURE COLLECTION
• Aluminum brackets and components: 10 years
• Fabric warranty: 3 years
• Chain-guard mechanisms and tension systems: 10 years
• Semi-automatic “Sunset” wand warranty: 3 years
• Cordless mechanism “SpringRise” and “Zero Gravity” warranty: 3 years
• Motorization systems, remotes, chargers: 5 years
• Manufacturer defects and shipping damage (reported within 10 calendar days of delivery)

AURA COLLECTION
• Aluminum brackets and components: 10 years
• Fabric warranty: 3 years
• Chain-guard mechanisms and tension systems: 3 years
• Manual wand controls: 3 years
• Cordless systems: 1 year
• Motorization systems, remotes, chargers: 1 year
• Manufacturer defects and shipping damage (reported within 10 calendar days of delivery)

HORIZONTAL BLINDS
• Aluminum brackets and components: Lifetime warranty
• Slats warranty: 2 years
• "Tilt Wand" mechanism warranty: 2 years
• "Lift Option" mechanism warranty: 1 year
• Manufacturer defects and shipping damage (reported within 10 calendar days of delivery)

SHEER SHADES
• Aluminum brackets and components: 10 years
• Fabric warranty: 3 years
• Chain-guard mechanisms and tension systems: 10 years
• Semi-automatic “Sunset” wand warranty: 3 years
• Motorization systems, remotes, chargers: 5 years
• Manufacturer defects and shipping damage (reported within 10 calendar days of delivery)

CELLULAR BLINDS
• Aluminum brackets and components: 10 years
• Fabric warranty: 3 years
• Cordless mechanism “Zero Gravity” warranty: 3 years
• Motorization systems, remotes, chargers: 5 years
• Manufacturer defects and shipping damage (reported within 10 calendar days of delivery)

Not Covered:

• Natural variations in texture or color; minor warping of wood products; natural color changes over time
• Products exceeding recommended dimensions or outside product specifications
• Any issue due notably to:
  • improper installation, use, or cleaning*;
  • normal wear and tear;
  • excessive exposure to heat, sunlight, or humidity;
  • any modification;
  • damage caused by children, pets, misuse, or insects.

Damage resulting from intentional or unintentional acts is not covered. TrueBlinds.com reserves the final right to assess the source of such acts and determine whether the situation is covered.

During fabric weaving, a UV-protective coating is applied; it is sensitive to liquids. Some fabrics are more sensitive than others. Improper cleaning includes water, liquid products, detergents, or soaps. Applying any of these substances is automatically deemed improper cleaning. Rubbing the fabric also falls into this category.

Heat-Related Damage

Any damage caused by a heat source or heating system is not covered by our warranty. This includes baseboard heaters, radiators, vents, fireplaces, or any appliance that gives off heat. The safe distance can vary depending on the type of heater, its power, the direction of the airflow, and how well your window is insulated. It is the customer’s responsibility to make sure the blinds are installed far enough away from any heat source to prevent warping, melting, discoloration, or any other heat-related damage.

Sun Exposure and Normal Fabric Aging

Like any textile product exposed to sunlight on a daily basis, window coverings may naturally change over time. Prolonged exposure to UV rays, heat and environmental conditions can gradually cause slight fading, fiber drying or normal fabric wear after years of regular use. Certain modern windows may also intensify heat near the glass and create a thermal concentration effect similar to a magnifying glass, depending on the window orientation, glazing type and sun exposure. This type of gradual material aging is considered normal for textile products installed in windows and is therefore not covered under warranty.
At the same time, your window coverings help absorb a significant portion of the heat and UV rays that would otherwise directly impact your floors, furniture, fabrics and other interior surfaces, helping protect the comfort and appearance of your home over time.

About Cordless Mechanisms

Our cordless systems use a durable, maintenance-free spring for everyday use. If left unused for a long period—regardless of position—the spring may temporarily lose tension and “remember” its last position. This behavior is normal and not a manufacturing defect; it is therefore not covered by the warranty.

Tip — Reactivating the Spring if Tension Is Lost
If your blind no longer lifts or lowers easily, manually move it to the opposite position from where it remained too long (e.g., fully raise it if it stayed down). Leave it there for a few days—the spring often regains effectiveness.
If the issue persists, contact customer service. We’ll evaluate and suggest a suitable solution. In many cases, a low-cost replacement mechanism restores full functionality without ordering a completely new blind.

4. Warranty Problem Resolution

Repair or Replacement

If a product has a defect covered by our warranty, we will determine at our discretion whether it should be repaired or replaced. No refunds will be issued for a product delivered and covered by a warranty.

Replacement Availability

If the defective product is no longer available in the same model or color, we will provide an equivalent product as close as possible to the original. If several blinds are in the same room, only the defective product will be repaired or replaced. We will make every effort to respect original specifications and maintain a harmonious appearance.

Replacement Value

If the replacement product has a higher value, the difference may be charged to the customer.
If the value is lower, no refund is issued, as the original product was used as ordered.

Packaging & Unpacking

All products are packed with protective materials to prevent shipping damage.
When unpacking, use rounded-tip scissors or a safety blade to avoid damaging components. Any damage occurring or suspected to have occurred during unpacking is not covered under our satisfaction guarantee.
For a warranty return, the product must be returned in its original packaging, including the box and protective materials. If an error occurred during unpacking, it’s often possible to replace only the damaged components at a lower cost.

Shipping Costs

After 12 months from delivery, the customer is responsible for shipping costs for warranty repairs.

After Warranty Expiration

Many products can still be repaired at minimal cost. In many cases, we can send a repair kit with needed parts and simple instructions.

How to Start a Warranty Request

Please email info@trueblinds.com with a summary of the situation and your original order number. Proof of purchase (invoice or other payment document) is required.

Exclusions & Limitations

This warranty replaces all other written or verbal warranties. TrueBlinds.com shall not be liable for direct, indirect, or consequential damages resulting from a product defect or breach of warranty. We reserve the right to inspect any product or component prior to replacement or repair. (Subject to applicable public-order provisions, including consumer protection rules.)

5. Returns and Refund Requests

All of our products are custom-made to the specifications provided at the time of order. Therefore, it is not possible to return a product for a refund or exchange. Unlike standard mass-produced goods sold in big-box stores, custom products have no resale or reuse value for another customer. This is why returns are handled differently from generic retail goods, explaining the strict return conditions and absence of refunds.

Our products are produced with care and according to the submitted instructions. However, if your order does not match the specifications you provided, TrueBlinds.com reserves the right to correct the situation (e.g., by replacing or repairing the product). This does not automatically entitle the customer to a refund.

If, at the discretion of TrueBlinds.com, a refund is authorized, the product must be returned to our workshop before any refund is issued. Any order returned without authorization will be refused upon delivery or set aside at the workshop for pickup by the customer at their expense.

For any questions or issues, please contact our customer service—we’re here to help.

6. Order Errors

Because all products are custom-made, it’s very important to follow our measuring and installation instructions. It’s equally important to check your order confirmation email for accuracy.
If we make an error on your order, we will correct or remake your order at no charge.

Order Modifications

Production usually begins the next day after the order is placed. We’re happy to modify or cancel orders if you contact us within 24 hours of submission.

7. Order Cancellation and Modification: What You Need to Know

At TrueBlinds.com, every blind is custom-made, and production normally begins the next day. We can modify or cancel if you contact us within 24 hours of placing the order.

⏱️ Within 24 hours of order — grace period

You can modify or cancel your order at no charge. Contact us by phone or email within this window.

More than 24 hours after order, before delivery — in production

• No modifications are possible.
• Cancellation is possible, but results in a partial refund of 50% per blind to cover custom production costs.

Summary:

Timeframe	Modifications?	Cancellation?	Refund
Within 24 hours of order	Yes, no fee	Yes, no fee	Full
>24 hours, before delivery	No	Yes	50%

We’re here to support you at every step. Don’t hesitate to contact us.

8. Color Accuracy

Due to differences between screens, colors displayed on your monitor may not be exact.
If color accuracy is important, please request free samples before ordering.
Colors may also vary between dye lots. If you’re ordering blinds for multiple rooms and want to ensure the same dye lot, purchase all blinds at the same time so they’re made from the same batch. We only guarantee color matching for items purchased together on the same order.

9. Delivery Timeframes

We strive to ensure a smooth, efficient delivery process. Most orders ship within 2–3 weeks after purchase. Once shipped, you’ll receive a tracking email with details to follow your delivery.

10. Phone Orders

Customers placing phone orders are responsible for reviewing their order confirmation emailed to them prior to payment processing.
Our priority is accurate, prompt delivery, which is why we request this verification. We strongly suggest reviewing your order more than once.
TrueBlinds.com will produce the order exactly as indicated on the email invoice and is not responsible for any errors arising from transmission or transcription of the phone order.

11. Order Confirmation Emails & Customer Responsibility

For every website order, two emails are automatically sent:

1. an order confirmation with full order details;
2. a separate email containing the official invoice.

It is the customer’s responsibility to ensure they receive both (also check spam/junk).
TrueBlinds.com commits to producing products exactly as indicated on the confirmation. Any typos, omissions, or selection errors during online ordering are the customer’s responsibility. No changes can be made once the order is in production.
We strongly recommend reviewing your confirmation carefully as soon as you receive it.

12. Saving Boxes and Return Packaging

We strongly recommend keeping the original boxes and packaging. These materials are essential for any warranty case requiring a return for repair.

If the customer no longer has the original packaging, TrueBlinds.com cannot be held responsible for additional costs, delays, or the inability to process a return or repair under the stated conditions.

In some cases, and only if deemed possible by our team, a replacement part may be shipped as an alternative solution if we determine the product can no longer be safely returned without its original packaging.

Customer Responsibility When Packing a Return
Customers are responsible for proper packaging when returning a product. If an item is damaged during transit due to inadequate packaging, TrueBlinds.com reserves the right to consider the condition of the product upon receipt as its current condition.
If you’re unsure how to pack a return, please contact customer service (phone or email) for detailed instructions.

Important: every shipment includes a sticker reminder to keep the original packaging. However, this reminder does not replace the customer’s responsibility to keep necessary boxes for potential returns.

13. Respect Toward Our Staff

Zero Tolerance — Respect Toward Our Staff
TrueBlinds.com enforces a zero-tolerance policy toward disrespectful, aggressive, or abusive behavior toward employees. Any intimidation, threats, insults, or other unacceptable conduct toward a team member may result, at our sole discretion, in suspension of any non-obligatory service.

This includes, without limitation, refusal of:
• goodwill gestures;
• expedited replacements;
• extended support;
• direct communication with the customer concerned.

This policy does not cancel legal warranties, including those under the Quebec Consumer Protection Act. However, TrueBlinds.com reserves the right to refuse any additional, non-obligatory service in cases of disrespect.

We believe the relationship between a business and its customers is based on mutual respect. By accessing our services, customers accept these terms.