We all need Satisfaction!
Customer satisfaction is extremely important to us, that’s why we offer our satisfaction guarantee on all our custom-made blinds and shades purchased on TrueBlinds.ca
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Custom-Made Design:
This is a final sale product. Once the order is placed on our website, customers have 24 hours to make any changes.
After production has begun, no further modifications can be accepted.
Light Leakage Notice:
Our products are primarily designed to enhance the
aesthetic and elegance of your interior. While crafted with high-quality materials, opaque or blackout shades are
not intended to create complete darkness in your rooms.
For blackout products, it is normal for
some degree of light to filter through, especially around the edges of the
shade where small gaps may occur between the fabric and the window frame or wall. This characteristic is inherent to
the design and should not be considered a defect.
About Cordless Mechanisms:
Our cordless systems use a durable, maintenance-free spring for everyday use. If left unused for a
long period, regardless of position, the spring may temporarily lose tension and “remember” its last position.
This behavior is normal and not a manufacturing defect; it is therefore not covered by the warranty.
Tip for reactivating the Spring if Tension Is Lost:
If your blind no longer lifts or lowers
easily, manually move it to the opposite position from where it remained too long (e.g., fully raise it if it
stayed down). Leave it there for a few days, the spring often regains effectiveness.
Since we manufacture our own products ourselves, we are able to offer our products by removing the middleman. So you can buy premium products and pay the distributors cost. In other words, you pay the same price as the boutiques pay for your blinds from the manufacturer and skip the stores markup.
The quality of the product is the outmost important point in window covering. The quality is directly linked to the origin of the material. South Korea and Taiwan are the two locations around the world where the fabrics produced are of the highest quality. This is why we are proud to say that our fabrics come from the best known fabric suppliers in the world.
All of our products offered are custom made products, assembled one at a time according to your specific requests and requirements. It is because of this method that allows us to offer you such a wide selection in the creation of your product directly on our on-line boutique.
We assure you that our products are among the easiest window treatments to install. Along with your order, a well detailed installation guide with full explanation and pictures will be provided. The installation is done in a few simple steps and thus saves you on the services of a installer. Our dedicated customer service team is on hand if you have any hesitation during installation.
At trueblinds.com we understand that to some measuring windows can be a little intimidating, which is why we make it easy with our user friendly “ how to measure “ page with images that you will find helpful every step of the way.
Of course our customer service remains at your disposal if any assistance is needed.
Why complicate something so simple! With one click! Trueblinds.com provides you with a easy installation page that allows you to see how easy it is to install your blinds by easily following our guide.
HAPPY INSTALLATION !
Customer satisfaction is extremely important to us, that’s why we offer our satisfaction guarantee on all our custom-made blinds and shades purchased on TrueBlinds.ca
Order our free samples today so you can be assured of your choices. Did you know that fabric color reacts differently depending on the type of lighting in your home? Avoid unwanted surprises by choosing your blinds with a company that will only allow you to see their blinds in their light! We will send you our fabric to your home so you can confirm under your lighting and decor that you’re making the right choice.
Order your free samples today!
We’re happy to offer free shipping across Canada on all eligible orders.
* Some remote and northern regions, as well as areas with special delivery requirements, are not
eligible for standard free shipping. For the postal codes listed below, a flat shipping fee applies per
order.
| Province / Region | Postal Code Prefixes | Shipping Fee |
|---|---|---|
| Quebec (no ground transportation available) | G4T | $80 |
| Yukon | Y0A, Y0B, Y1A | $250 |
| Nunavut | X0A, X0B, X0C | $250 |
| Northwest Territories | X0E, X0G, X1A | $250 |
| Labrador | A0P, A0R, A2V | $250 |
| Northern Ontario | P0L, P0M, P0N, P0P, P0V, P0X, P0Y | $250 |
| Remote Areas of Manitoba | R0B | $250 |
| Remote Areas of Saskatchewan | S0J, S0M | $250 |
| Remote Areas of Alberta | T0H, T0K | $250 |
| Remote Areas of British Columbia | V0C, V0E, V0G, V0J, V0N, V0P, V0R, V0S, V0T, V0V, V0W | $250 |
| Islands and Remote Areas of the Maritimes | C0A, C0B, B0W | $250 |
For more information on our Shipping Policy.
When the time comes to invest in window coverings, it is important to make the right choices and to ensure that you are purchasing a durable product. TrueBlinds.ca promises to offer you a Premium quality product. Our blinds are identical to one used by renowned designers and the popular brands. Over 35,000 satisfied customers have already chosen TrueBlinds.ca for their custom blinds and shades.