Satisfaction Guarantee & Return Policy
Customer satisfaction is extremely important to us, and we want you to order with confidence. That’s why we proudly offer our exclusive 30-Day Satisfaction Guarantee*.
The Satisfaction Guarantee may apply, at the sole discretion of TrueBlinds.com, if you are not fully satisfied with the quality** of the product you received.
For any situation related to this guarantee, please contact us within 30 calendar days of delivery of the product in question. Our team will guide you through the guarantee process where applicable.
If TrueBlinds.com approves the reason for dissatisfaction and all conditions of the Satisfaction Guarantee are met, TrueBlinds.com may, at its discretion:
- repair the product; or
- completely remanufacture a replacement product and ship it at no additional charge.
Returns
Returns will not be accepted without prior authorization.
To request assistance regarding our Satisfaction Guarantee or an approved return, please contact us at: info@trueblinds.com.
Authorized returned products must:
- be returned in their original condition;
- be shipped within 30 calendar days of receipt;
- be properly packaged to avoid transportation damage.
Please keep all original boxes and packaging materials in the event a return becomes necessary.
If you are unsure how to package your blinds properly, feel free to contact us. We will gladly assist you.
If the customer no longer has the original packaging, the customer is responsible for obtaining suitable replacement packaging materials, which may result in additional costs.
If replacement packaging is oversized, TrueBlinds.com reserves the right to charge additional shipping-related fees.
If the customer chooses not to obtain the materials necessary to ensure safe and proper packaging, TrueBlinds.com will unfortunately be unable to proceed with the application of the guarantee.
Items returned without prior authorization will not be accepted.
Damages & Order Issues
Please inspect your order immediately upon delivery and contact us right away if:
- the product is defective;
- the item was damaged;
- the wrong product was received.
This allows us to evaluate the issue promptly and determine the appropriate resolution.
Quality-related issues must be reported to TrueBlinds.com by email, with supporting photos, at: info@trueblinds.com.
Exceptions & Non-Covered Situations
Due to the custom-made nature of our products, certain situations are excluded from the Satisfaction Guarantee.
COLOR WARNING
The Satisfaction Guarantee does not apply when color is the reason for dissatisfaction.
To help avoid this situation, TrueBlinds.com offers free samples, which we strongly recommend requesting before placing your order.
Link: Free Samples.
RESIDUAL LIGHT WARNING
Our products are primarily designed to enhance your interior with an elegant and decorative appearance.
Although manufactured using high-quality materials, blackout and room-darkening products are not intended to create complete darkness.
For blackout products, some residual light may remain, particularly around the edges where a slight gap may exist between the blind and the window frame or wall. This characteristic is inherent to the product design and does not constitute a defect.
For room-darkening zebra shades, in addition to edge light, the alternating fabric construction allows a certain amount of light to pass through overlap and spacing areas between the fabric bands.
As a result, these products may not be suitable for rooms requiring total darkness, such as certain bedrooms.
If complete darkness is a priority, we recommend considering a more appropriate window-treatment solution.
Please take these characteristics into consideration before purchasing.
Because our window coverings are custom manufactured, we cannot accept returns or claims related to residual light concerns.
WARNING — MEASUREMENTS & INSTALLATION TYPE
All products are custom-made to the specifications selected at the time of purchase.
Any situation involving:
- customer-provided measurements;
- selected dimensions;
- chosen installation type;
is not covered under the Satisfaction Guarantee.
Please consult our Measuring Guide carefully and contact us if you have any questions before placing your order.
Link: How to Measure.
SAFETY WARNING — CHAIN GUARD & TENSION SYSTEM
To help ensure child safety and comply with Canadian consumer product safety regulations, the chain guard (clear protective tube) and chain tension device located at the bottom of the chain are mandatory components.
These safety components must never be:
- removed;
- modified;
- altered;
- damaged.
Any alteration, removal, or breakage of these components constitutes product modification and immediately voids all warranties.
In the event of improper use or modification, TrueBlinds.com disclaims all liability for any resulting incidents, injuries, or damages.
We strongly recommend following all safety instructions to ensure the safe operation of your blinds.
Your safety remains our priority.
WARNING — PRODUCT UNPACKING
All products are carefully wrapped using protective bubble packaging.
Please use caution during unpacking to avoid damaging the product.
Any visible or confirmed damage caused while opening or unpacking the product is not covered under the Satisfaction Guarantee.
Refunds
In situations where a refund is approved by TrueBlinds.com, the refund will be issued using the original method of payment.
Please note that financial institutions and credit card providers may require additional processing time before the refund appears on your account.
For any questions regarding returns, guarantees, or refunds, please contact us at: info@trueblinds.com.
* Certain conditions apply.
** Product quality is considered compromised when a defect is visually demonstrable. Quality-related defects include, but are not limited to:
- imperfections affecting components;
- damage occurring during transportation before unpacking (subject to reservation);
- fabric defects or imperfections.
These issues must be reported to TrueBlinds.com by email, with supporting photos, at info@trueblinds.com.